Store Returns & Exchanges

Truthfully, we hope that you love all of your South of London purchases, so here’s hoping that this section never applies. Nevertheless, if you’re not happy, then we’re not happy! So we want to make this process as easy as possible.

In-Store Returns

  • Apparel can be returned within 3 days for store credit only.
  • We do not issue cash refunds.
  • No returns/exchanges/credit will be permitted on return of white apparel, footwear, sale, accessories or jewellery items.
  • Items purchased on sale or as part of a promotion are ineligible for return.

Sale items may include irregularities.


We're excited for your new goodies to arrive just as much as you are. Let us acquaint you with the terms we use across our website:Shipping - packages/orders dispatched to the USA, UK, Canada or the CaribbeanDelivery - packages/orders dispatched to Barbados


After your payment is verified, it may take up to 24 hours to process and ship your order. This does not include weekends or holidays.

Purchases made after 5:00 p.m. AST will not be dispatched until the next business day.

If your order is placed after 5:00 p.m. AST on Friday, your order will be shipped on the following Monday.

Ordersmay be subject to additional taxes & custom duties in your country. Any additional fees are paid by the customer.

We ship from Barbados using Express Shipping which usually takes 2-4 days via:

  • Barbados Postal Service
  • DHL

If you have more questions regarding our Shipping Policy, please email us at store@southoflondon.comor by phone at +1 (246) 571-4459.

Online Returns & Exchanges

Apparel you are unsatisfied with can be returned within 7 days forstore credit only.

Please note: This is applicable for items purchased online and shipped abroad (outside of Barbados), NOT items purchased online and ground shipped/delivered in Barbados.

We do not issue cash refunds.

The following criteria must be met for a returned item to be accepted and considered “saleable”.

The item(s) must be:

  • Unworn
  • Unwashed
  • Unsoiled
  • All tags attached
  • Original packaging
  • Order form/receipt enclosed


Exchange is another option if you do not wish to accept store credit.

If you see an item you love, and wish to exchange your unwanted item, we are happy to offer this instead of store credit.

However, you will need to return the unwanted item to us for processing first, before the new item is reissued.


  • New item can be of equal, lesser or greater value.
  • Customer must pay difference on greater value items.
  • If an item of a lesser value is chosen, the remainder of your spend will be applied to store credit.


Where we strive to offer flexible purchasing options to our valued clients.

Our Layaway Plan is designed to make our merchandise accessible to everyone, allowing you to secure your desired items with ease.

Below, you will find the terms and conditions of our Layaway Policy.


The Layaway Plan is available for all merchandise in our boutique, except for final sale items and certain limited edition collections, which will be clearly marked.

Layaway Terms

- Duration: Our layaway period extends for a maximum of 90 days from the date of the initial deposit.
- Deposit: A minimum deposit of 20% of the total purchase price is required to initiate the layaway plan.
- Payments: Clients must make monthly payments towards the balance. The amount and frequency of these payments will be determined at the time of the layaway agreement and will be clearly outlined in the layaway contract.

Failure to Complete Payments

If the layaway is not paid in full within the 90-day period, or if monthly payments are not made as agreed, the layaway will be considered in default. The item(s) will be returned to inventory. Payments are non-refundable.

Item Collection

- Final Payment: The item(s) will be available for collection only after the final payment has been made.
- Storage: Items on layaway will be securely stored until the full payment is completed.


- Upon initiating a layaway plan, clients agree to these terms and conditions. A written agreement will be provided, outlining the specific details of your layaway plan, including item description(s), total purchase price, deposit amount, payment schedule, and any other relevant information.

Terms & Conditions

We reserve the right to refuse returns on items that do not meet the criteria of our Returns policy, or at our discretion.

Shipments: Once we have received your package, your store credit will be processed within 24-48 hours. You will be notified via email at the email address listed on your account when your order was placed.

Store credit: Your credit coupon can be used to make a new purchase until the total value specified is exhausted. Credit can expire.


  • We do not accept returns on jewelry products or sale items.
  • Original shipping charges are non-refundable.
  • Shipping of returns is billed to the returnee.

The cost of return shipping, local customs and duties are the clients' responsibility.

Return / Exchange Period

  • Items must be returned within 3 days in order to be eligible
  • Christmas Holidays: Items must be returned up to the last Saturday of the end of the first week in January.

If you have questions about our Shipping - Returns - Exchanges Policy, please email us at or by phone at +1 (246) 571-4459.