We're Happy You're Here
Whether in-store or online, we hope you enjoyed your shopping experience at South of London. If you have any questions regarding sizing, fit or finish of an item, please email us at store@southoflondon.com or by phone at +1 (246) 571-4459.
Shipping Policy
The Differences: Shipping & Delivery
We're excited for your new goodies to arrive just as much as you are. Let us acquaint you with the terms we use across our website:
Shipping - refers to packages/orders dispatched to the USA, UK, Canada or the Caribbean.
Delivery - refers to packages/orders dispatched locally in Barbados.
The Process
After your payment is verified, it may take up to 24 hours to process and ship your order. This does not include weekends or holidays.
Purchases made after 5:00 p.m. AST will not be dispatched until the next business day.
If your order is placed after 5:00 p.m. AST on Friday, your order will be shipped on the following Monday.
Orders may be subject to additional taxes & custom duties in your country. Any additional fees are paid by the customer.
We ship from Barbados using Express Shipping which usually takes 2-4 days via:
- Barbados Postal Service
- DHL
If you have more questions regarding our Shipping Policy, please email us at store@southoflondon.comor by phone at +1 (246) 571-4459.
Returns Policy
In-Store Returns
Apparel you are unsatisfied with can be returned within 3 days for store credit only.
Christmas purchases must be returned by the end of the 1st week in January of the following year.
We do not issue cash refunds.
Online Returns
Apparel you are unsatisfied with can be returned within 5 days for store credit only. We do not issue cash refunds.
The following criteria must be met for a returned item to be accepted and considered “saleable”. The item(s) must be:
- Unworn
- Unwashed
- Unsoiled
- All tags attached
- Original packaging
- Order form/receipt enclosed
Returns Policy
We request the right to refuse returns on items that do not meet the above criteria of our Returns policy, at our discretion.
Once we have received your package, your store credit will be processed within 24-48 hours.
You will be notified via email at the email address listed on your account when your order was placed.
Your credit coupon can be used to make a new purchase until the total value specified is exhausted. Credit does not expire.
IMPORTANT
- We do not accept returns on jewelry products or sale items.
- Original shipping charges are non-refundable.
- Shipping of returns is billed to the returnee.The cost of return shipping, local customs and duties are your responsibility.
Exchange Policy
Online & In-Store Exchanges
If you see an item you love, and wish to exchange an unwanted item, we are happy to offer this instead of store credit. However, you will need to return the unwanted item to us for processing first, before the new item is reissued.
IMPORTANT
- New item can be of equal, lesser or greater value.
- Customer must pay difference on greater value items.
- If an item of a lesser value is chosen, the remainder of your spend will be applied to store credit.
If you have more questions regarding our Exchange Policy, please email us at store@southoflondon.com or by phone at +1 (246) 571-4459.