We hope that you love all of your South of London purchases, so here’s hoping that this section never applies.
Nevertheless, if you’re not happy, then we’re not happy! So we want to make this process as easy as possible.
Apparel you are unsatisfied with can be returned us within 14 days of receipt of shipped orders or 7 days for store returns, in a saleable condition. Items can be returned for store credit only. We do not issue cash refunds.
The following criteria must be met for a returned item to be considered “saleable”:
- All tags attached
- Original packaging
- Order form enclosed
We request the right to refuse returns on items that do not meet the above criteria of our Exchanges/Returns policy, at our discretion.
Once we have received your package, your store credit will be processed within 24-48 hours. You will be notified via email at the email address listed on your account when your order was placed. Your credit coupon can be used to make a new purchase until the total value specified is exhausted or the coupons life expires.
- We do not accept returns on jewelry products or sale items.
- Original shipping charges are non-refundable.
- Shipping of returns is billed to the returnee.
The cost of return shipping, local customs and duties are your responsibility.
Should you see an item of you wish to exchange your unwanted item with, we are happy to offer this instead of store credit. However, you will need to return the unwanted item to us for processing first, before the new item is reissued.
- New item can be of equal, lesser or greater value.
- Customer must pay difference on greater value items.
- Store credit on balance will be issued on lesser value items.